Concierge Service
After we confirm your booking, you will be introduced to a member of our pre-arrival concierge team. Your concierge will need as many details from you as possible. In fact the more details you give, the better your experience will be. Once we understand all your requirements we will take care of everything so all you have to think about is what to pack.
We treat our guests as we like to be treated ourselves. We make the effort to get to know you, your individual requirements and tastes. At Verbier Exclusive, we pride ourselves on providing a highly bespoke, personal service, sharing our first-hand knowledge and leaving nothing to chance.
It’s impossible to overstate the importance of talking to an expert when it comes to planning your ski holiday. Nobody in Verbier has been organising chalet holidays for as long as Verbier Exclusive, so you really are in safe hands. For the last 30 years our aim has been simple – to help you create the perfect ski holiday, tailored to your own specific requirements, and then organise it impeccably.
We will always pre-book anything that might be affected by availability such as ski instruction, childcare and airport transfers. We take detailed information on ability and experience to ensure the best possible learning outcome. For the more advanced skiers or boarders, we can book private guides and even heli-skiing tours. For the younger skiers a private instructor our group lessons can be arranged to ensure maximum progress and to suit your needs.
Guests arrive at the chalet and instantly relax
Nothing is too much trouble
The concierge team will arrange as much or as little of your holiday as you like. So whether it’s a special occasion or a just a quiet weekend skiing, we can offer our expertise and assistance. We want each one of our guests to have the holiday of a lifetime. Our non-skiing guests are equally important and there is plenty of entertainment that can be arranged for them too.
We will of course have your ski passes ready for your arrival. Rest assured, you won’t pay any more if we book these services as we don’t charge any mark-up. You will be sent confirmations of any bookings made on your behalf and you will be advised of any extra costs in advance. Also, you can be safe in the knowledge that we only work with trusted and carefully vetted suppliers.
With the skiing sides of things taken care of, we want to ensure the best dining experience for you. Not only will we take note of detailed dietary requirements but we will put you in touch with your chef so you can discuss menus in finer detail. Closer to your holiday, we will recommend and book any restaurants for you.
Private Jet
Increasingly, we have discovered that many of our guests prefer to avoid the larger airports. For this reason, we are now working in partnership with an air charter company who can arrange a private jet into Sion, just 40 mins from Verbier.
Host on the terrace at Chalet Chouqui
Ski Equipment Hire
Verbier Exclusive ensures you have the highest quality equipment and ski rental fitting in Verbier. Many of our guests want to hit the slopes straight away and they don’t want to waste valuable skiing time sorting out equipment. For this reason, we work in close partnership with Mountain Air who offer Verbier’s largest fleet of rental skis and snowboards. Their fitters’ experience and expertise is first class and, because we have worked with them for many years, they always go the extra mile for our guests. So whether you are a beginner or expert you are assured of getting the best equipment and the perfect fit.
In-chalet ski fitting
You can pre-order your equipment ahead of arrival in resort via your concierge manager, or order on-line. Once Mountain Air has all the required information, we will arrange a ski fitting at a convenient time for you. For a small charge, the Mountain Air team will deliver your equipment and fit it in the comfort and privacy of your chalet.
Ski fitting in-store
The Mountain Air store is well worth a visit and we often feel it’s best to have your skis and boots fitted in-store anyway! It is also definitely worth doing for any guests who arrive in Verbier before our 4pm check-in time. One advantage of going straight to Mountain Air is that pre-ordering is not necessary and you can see the wide range of equipment on offer. Our driving service will of course be happy to take you to Mountain Air, which is located at Place Blanche and a fantastic way to get to know your way around Verbier from your very first moments in resort. As well as the latest range of ski and snowboard equipment from the world’s top ski brands, they also stock helmets, sleds and a range of safety equipment.
“A perfect holiday! The perfectly appointed chalet felt like our own and the chalet team made our stay effortless! But, I must also compliment Izzy. A pre arrival concierge is amazing. Every detail was covered and every need anticipated. Thank you!”
Mrs S.P, Chalet Nyumba guest
